Terms and Conditions

18 september 2018

We look forward to welcoming you in our Bed and Breakfast EngvangHouse.
When you make your booking you are entering into an agreement with us.
Please read our terms and conditions of making a reservation below.

Arrival and Departure

Check in is available from 4.00pm to 12.00pm (16:00 to 00:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.

We ask that you please vacate your room by 12.00am (12:00) on the morning of departure.
 

Reservation/ Booking

Please note the cancellation policy and payment before committing to a reservation.

In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is within 7 days of the scheduled date of arrival or cancelled within 7 days of the scheduled date of arrival, or you do not show. Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.

Cancellation by the Guest

We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.

In the event of a cancellation up to 7 days prior to the scheduled date of arrival no charge will be made. If you cancel your reservation within 7 days of the scheduled date of arrival

a cancellation charge equivalent to the number of room(s),night(s) and number of persons will be made. Guests failing to arrive, with or without notification, may be responsible to a charge equivalent to the total reservation price.

We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Bed and Breakfast EngvangHouse for either accommodation or goods and services that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees.

In addition, we may take legal action, through the Courts, to recover any outstanding debts.

Cancellation by Us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast of the same or lower grading in a similar standard of room(s). Should this establishment be more expensive than Bed and Breakfast EngvangHouse, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions. 

Payment

The amount will be charged equivalent to the number of room(s), night(s) and number of persons will be made from your credit/ debit card on the first day within 7 days of the scheduled date of arrival.  Before 7 days of the scheduled date of arrival however, we reserve the right to pre-authorise your  credit/debit card with a charge equivalent to the number of room(s), night(s) and number of persons rate. We accept the following charge, credit and debit cards; MasterCard, Maestro and Visa.

Car Parking

A car park is available for guests of Bed and Breakfast EngvangHouse. There is a parking place in front of the accommodation and there is also a parking place nearby our accommodation if available.  Cars parked in front of Bed and Breakfast EngvangHouse or on the parking place are at owners risk.
 

Change of Room

If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
 

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
 

Outdoor Spa bath/ Hydropool Hot tube

In order to get the best experience in our outdoor Hydropool Spa, the massive chemical balance in the spa must not be broken. We have carefully aligned the addition of chemistry for the best possible hygiene. Therefore, we ask you NOT to added a variety of shampoos, soaps, oils and like wise. Bed and Breakfast EngvangHouse will supply guests for free a special aroma to add in to the spa bath/ Hydropool hot tube. 

It is important that you approach the host if the spa is unclear before using the spa or having foam on top when turning on therapy jets and bubbles.

NOTE

For cleaning of the spa, because of using shampoo, soaps, oils and like wise we will charge an amount of 750 danish kroner (DKK).

Persons with health or fitness issues, those generally feeling unwell as well as pregnant women, should not use the spa bath/ Hydropool hot tube.

Entering the spa bath/ Hydropool hot tube is at own risk. Bed and Breakfast EngvangHouse is not responsible for any personal injury or fatality that may occur.

Bed and Breakfast EngvangHouse provides guests an user manual of using the spa bath/ Hydropool hot tube properly.

Data

Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
 

Key tag

You have access to the Bed and Breakfast accommodation and your room 24 hours a day throughout your stay using a key tag given to you when you register on arrival.

You have full responsibility of this key tag for the duration of your stay. Lost key tag will be charged at 200 danish kroner (DKK).
 

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
 

Children

We regret that children, under 16 years of age, cannot be accommodated in any of the rooms.
 

Extra beds

There is no possibility in any of the rooms to place an extra bed.
 

Lost Property

We are happy to return items that have been left following departure. However, there will be a charge in danish kroner to cover postage and packaging depending on the size and weight of the package.
 

Missing Items

We reserve the right to charge for missing items.
 

Pets

Pets are not permitted in Bed and Breakfast EngvangHouse. Well behaved assistance dogs are welcome.
 

Smoking

Smoking is NOT permitted at all inside areas of Bed and Breakfast EngvangHouse.

Guests that would like to smoke has to go outside of Bed and Breakfast EngvangHouse where we have created a smoking place and it is only there that a guest can smoke. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
 

Other house rules

Parties and other like wise meetings are not permitted.

Between 10:00 pm and 06:00 am (22:00 en 06:00) it must be quiet.
 

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.
 

Termination Policy

Bed and Breakfast EngvangHouse reserve the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
 

VAT

All published rates are inclusive of VAT at the current rate in Denmark.
 

Wi-Fi Access

By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.   


We reserve the right to amend these terms and conditions at any time.

You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.

We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.

If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.

This agreement is governed by the laws of Denmark and the parties hereto submit to the non-exclusive jurisdiction of the Danish courts.